Frustrating

I don't like spam. I'm just like anyone else with an email account -- I don't like it. But for now, we have to live with it. Set up a spam filter or use a service and deal with it. However, deal with it on your end of the email. Don't deal with it by taking offense at legitimate emailers and by providing canned responses and complex instructions on how to get to the next person. Just deal with it.

I have been trying for five days to get a human response from LinkShare, a company with which I have been working for several years now. I still haven't had a single human response to a simple query.

Does your email system discourage customers? Are you sure?

Comments

Frustrating isn't a strong enough word! You've gone to great measures on your blog to prevent spam. It's unfortunate, but necessary. I get hundreds of spam comments a month to my blog that I must filter through. But on the flip side, my business email and domain name sometimes get caught in spam filters--even when I've exchanged several emails with a recipient without previous issues. I don't understand the fascination with spam. However, I've noticed a slight reduction in junk snail mail. Connection?

Blake,
Here is an interesting article relating to spam: http://www.inc.com/criticalnews/articles/200704/spam.html?partner=rss.
j

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